Shemale Video Direct: Frequently Asked Questions

Do you ship internationally?
Yes! Click through here for more info.

Do you accept Western Union?
We accept Western Union money transfers for international customers who do not have a credit card. Many times this is a safer and quicker way to send payment. Please contact us for further info.

How do I get the Grooby Coupon?
The coupon can be found on our membership websites. Grooby members save 10% on all purchases for as long as they are a member. Note: The coupon number changes when we have updates, so be sure to double check before ordering.

What if I don't have a credit card?
No problem. We also accept Money Orders, and Cashiers Checks (in US Dollars). No personal checks, please. We do accept Western Union transfers for international customers who don't have a credit card.

Can I use Pay By Mail for Grooby memberships too?
Sure! Please see our Grooby PayBy Mail site for further instructions.

How can I return an item?
Because VHS videos and DVDs can be easily copied, we only accept items that are defective. Unfortunately, we are unable to verify the quality and condition of every DVD we sell. If you do happen to recieve an item that is defective, please email us at (returns@smv-direct.com) to receive a return authorization number (RMA). Please write this number on the label of your package. We will NOT accept returns without an RMA. Please also include a copy of your sales reciept in with the package. We will make every effort to replace your DVD with the same title depending upon availabilty.

Can I get a refund?
Defective items can only be exchanged for the same title, or one of similar value if we do not have a replacement.

Do you ship discreetly?
All of our orders are sent out in plain USPS or FedEx carrier packaging.

What is written on the label?
The return address will be listed as "Millennium-TGA, Inc." along with our PO Box address.

What does Remove Covers mean?
When adding an item to cart, you will be prompted to choose "Yes" or "No" in a "Remove Covers" pull down menu. This option is for customers who would like their items taken out of their original case/cover and placed into a plain VHS sleeve or sealed computer CD mailer for added privacy.

Do you take special orders?
Sure! Feel free to contact us and we'll do our best to track the item down for you.

Do you have a mail order catalog?
Not at this time, but we have been looking into the idea off and on.

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